Our refund and cancellation policy is designed to be fair to both customers and astrologers. Because astrology consultations are time-bound personal services, the rules differ slightly by plan type. Please read the section that applies to your purchase.
AI Chat Plan (₹51)
- Before any question is asked: a full refund is available within 24 hours of purchase if you have not yet used the plan.
- After at least one question: the plan is treated as consumed and refunds are not issued. If you experience a technical issue that blocks your remaining questions, write to us within 24 hours and we will either fix the issue or top up your quota.
Detailed Reading (₹251) · 30-Minute Consultation (₹501)
- Cancellation more than 12 hours before the session: full refund, or free re-scheduling to a slot of your choice within 30 days.
- Cancellation within 12 hours of the session: 50% refund, or free re-scheduling once.
- No-show (you do not join the scheduled session): no refund is issued, but you may request a single re-scheduling at our discretion.
- Astrologer no-show or technical failure on our side: 100% refund, or free re-scheduling with a complimentary follow-up.
1-to-1 Live Video Session (₹5,001)
- Cancellation more than 24 hours before the session: full refund, or free re-scheduling.
- Cancellation within 24 hours of the session: 70% refund, or free re-scheduling once.
- No-show: no refund, with one re-scheduling option at our discretion.
- Astrologer no-show or technical failure on our side: 100% refund, or free re-scheduling with a complimentary follow-up.
Monthly Subscription
Monthly plans may be cancelled at any time. The cancellation takes effect at the end of the current billing cycle; no pro-rated refund is provided for the remainder of that cycle. Any unused consultation hours expire when the cycle ends.
How to request a refund or reschedule
- Write to info.astrofate@gmail.com with your booking reference number (printed on the receipt email).
- Mention whether you would like a refund or to re-schedule, and the reason for the request.
- We acknowledge requests within 24 working hours.
- Approved refunds are processed through the original payment method via Cashfree and typically reflect within 5–7 working days, depending on your bank.
Non-refundable items
The following are explicitly non-refundable: free consultations (₹0), discounted promotional codes once redeemed, and any reading already delivered in full.
Disputes
If you are not satisfied with a refund decision, you may escalate the dispute to info.astrofate@gmail.com with the subject line "Refund Escalation". We review escalations within 5 working days. If still unresolved, you may pursue the dispute through Cashfree's chargeback process or through the courts of competent jurisdiction in India.